Your privacy is important to us
Last Updated: February 7, 2026
Servfy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
We collect information that you provide directly to us, including:
When you use our services, we collect:
We automatically collect certain information when you use our platform:
We comply with the Protection of Personal Information Act (POPIA) and implement appropriate security measures to protect your personal information.
We use the information we collect to:
We share necessary booking information with service providers to fulfill your service requests, including your name, contact details, and service location.
We may share information with trusted third parties who help us operate our platform:
We may disclose your information if required by law or in response to valid legal requests.
If Servfy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Under POPIA and applicable laws, you have the right to:
To exercise these rights, please contact us at privacy@servfy.co.za
We implement appropriate technical and organizational security measures to protect your personal information, including:
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
When we no longer need your information, we will securely delete or anonymize it.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than South Africa. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@servfy.co.za
Phone: +27 12 345 6789
Address: 123 Business Street, Sandton, Johannesburg, South Africa, 2196
For POPIA-related inquiries or to exercise your rights, you may also contact the Information Regulator of South Africa.